Ticket Office – Frequently Asked Questions
Information correct as of September 2026.
1. TICKET PURCHASING
How can I buy tickets?
Tickets for Cheltenham Town Women Home games can be purchased:
- Online via Fanbase: select Home Supporter or Visiting Supporter tickets as appropriate
- At the turnstile on match day (cash or card)
Ticket prices remain the same regardless of purchase method.
Please note: Cheltenham Town Women FC is the merchant of record for all home fixture tickets.
Why do I need to select a Home or Visiting Supporter ticket?
We use separate Home Supporter and Visiting Supporter ticket types to help us understand where our supporters are coming from and communicate with them appropriately in the future.
If you are supporting Cheltenham Town Women FC, please select a Home Supporter ticket.
If you are attending to support the visiting team, please select a Visiting Supporter ticket.
Can I purchase tickets by phone or in person in advance?
No. We are unable to process advance purchases over the phone or in person.
Supporters can buy tickets online through Fanbase or pay at the turnstile on match day.
When do tickets go on sale?
Tickets typically go on general sale approximately three and a half weeks before the fixture date.
This may vary for cup fixtures or rearranged matches. Updates will be provided via the Club’s website and social media channels.
Can I buy tickets on match day?
Yes. Tickets can be purchased online through Fanbase or at the turnstiles.
Please note:
- Turnstile purchases are valid for that fixture only
- Once entry has been granted, tickets are non-refundable
Are there any discounts available?
We aim to keep pricing affordable and simple for all supporters.
Discounted group bookings may be available on a case-by-case basis. Please contact: fixtures@ctwomenfc.com
What should I do if I lose my ticket?
All tickets are digital. If you lose access to your ticket, please contact: fixtures@ctwomenfc.com
2. TICKET TYPES & PRICES
What types of tickets are available?
For home fixtures we offer:
- Adult Match Tickets
- Student Match Tickets
- Under 18 Match Tickets
- Family Match Tickets
and; - Adult Season Tickets
- Family Season Tickets
Match tickets and Season Tickets are available via Fanbase.
When purchasing match tickets, supporters should select the appropriate Home Supporter or Visiting Supporter ticket type.
What are the matchday ticket prices?
- Adult: £7.50
- Student: £5
- Under 18: £1
- Family Ticket: £15
Prices remain the same whether purchased in advance or on match day.
What is a Student Ticket?
Student Tickets have been introduced for the 2026/27 season. A valid Student ID may be requested upon entry. Any supporter purchasing a Student Ticket without being able to provide a valid Student ID may be required to upgrade to a full Adult Ticket at the turnstile.
What is a Family Ticket?
Family Tickets have been introduced for the 2026/27 season. A Family Ticket admits:
- Up to 2 Adults
- Up to 4 Under 18s
All attendees must enter together.
Can I make an additional donation when buying a ticket?
Yes. When purchasing tickets through Fanbase, supporters have the option to make an additional donation to Cheltenham Town Women FC using the optional Add-Ons feature.
Donations are entirely optional and can be selected when purchasing your tickets. They do not affect the price or validity of your match ticket.
Can I save money on tickets?
Yes. Supporters can save compared to match-by-match prices by purchasing a Season Ticket.
Full details are available on the Club website and Fanbase.
Are there special tickets for away fixtures?
For matches in which Cheltenham Town Women are the visiting team, tickets are handled entirely by the host club.
Cheltenham Town Women do not receive or sell an allocation of tickets for our away fixtures. Supporters wishing to attend an away match should purchase tickets directly from the host club, using the ticketing arrangements advertised by the home side.
The host club’s ticketing, entry and refund policies will apply.
3. PAYMENT & CONFIRMATION
What payment methods are accepted?
Online payments through Fanbase are processed securely via Stripe.
Available payment methods may include:
- Credit/Debit Card
- Apple Pay
- Google Pay
Turnstiles accept both cash and card.
Will I receive confirmation of my purchase?
For tickets purchased in advance through Fanbase, you will receive your ticket and purchase confirmation by email. Your ticket can also be accessed through the Fanbase app wallet.
Tickets purchased at the turnstile are not issued as physical tickets and will not generate an email confirmation.
How do I access my tickets?
All tickets purchased in advance are digital.
Tickets can be accessed through:
- Your ticket confirmation email
- The Fanbase app wallet
Tickets must be presented for scanning at the turnstile.
4. ENTRY & STADIUM POLICIES
What time do gates open?
Gates open approximately 90 minutes before kick-off.
Is re-entry permitted?
Yes. Please speak to a member of staff before exiting the ground.
Are there prohibited items?
The following items are not permitted:
- Weapons or dangerous items
- Fireworks, flares or smoke devices
- Air horns or laser devices
- Glass bottles, cans or poles
- Any item that may compromise safety
Anyone in possession of prohibited items may be refused entry or ejected.
Is the stadium wheelchair accessible?
Yes, Kayte Lane is wheelchair accessible.
If fixtures are moved to alternative venues, accessibility may vary.
Please contact us in advance for specific information.
Can I bring food, drink, or flags?
Food and drink are not permitted unless purchased on-site.
Flags are permitted.
5. SEASON TICKETS
How do I purchase a Season Ticket?
Season Tickets are available via the Club’s Fanbase page.
Links are available on the Club website.
What does a Season Ticket include?
Season Tickets provide entry to all home league fixtures during the season.
Selected cup fixtures such as the FA WNL Cup/Plate and GFA Women’s Senior Cup may also be included.
Due to competition regulations, Adobe Women’s FA Cup fixtures are not included in Adult or Family Season Ticket.
6. COMPLIMENTARY ENTRY & PARTNERSHIP BENEFITS
Do Cheltenham Town FC Season Ticket Holders and Robins Trust members receive complimentary entry?
Yes. As part of our agreement with Cheltenham Town FC and the Robins Trust, Cheltenham Town FC Season Ticket Holders and Robins Trust members receive complimentary entry to Cheltenham Town Women FC home fixtures.
To help our matchday team manage entry smoothly, turnstile staff may ask supporters to show their Cheltenham Town FC Season Ticket, Robins Trust Membership, or other proof of purchase/membership status when entering the ground. Please have this available if requested.
Complimentary entry applies to home fixtures only and is subject to any specific competition or venue arrangements.
7. MATCH DAY INFORMATION & REFUNDS
How early should I arrive?
Supporters are encouraged to arrive early to allow time for entry and matchday facilities.
Is parking available?
Yes. Supporter parking is available adjacent to the ground.
Club staff will be on hand to assist.
Is public transport available?
Yes. The E bus runs from Cheltenham Spa station and town centre.
Please see the “Directions to Kayte Lane” page on our website.
Is there a club shop or merchandise available on match day?
Yes. Cheltenham Town Women FC merchandise is available to purchase at home fixtures from our matchday merchandise stand.
Supporters can purchase official club items including mugs, hats, scarves and other CTWFC merchandise.
Availability may vary from match to match, so we recommend checking with the Club on match day for the latest items available.
Refund & Cancellation Policy
What if I cannot attend a match?
Tickets are non-refundable except in specific circumstances outlined in the Club’s Ticket Refund & Cancellation Policy.
Refunds must be requested by the original purchaser.
What happens if a fixture is postponed or rearranged?
- Tickets remain valid for the new date
- Refunds may be requested within 7 days of the rearrangement announcement
What happens if a fixture is cancelled?
Supporters may request a refund within 7 days of the cancellation announcement.
What happens if a fixture is abandoned?
- Before half-time: Refunds may be offered at the Club’s discretion
- After half-time: No refunds will be issued
Are turnstile tickets refundable?
No. Once entry has been granted, turnstile tickets are non-refundable.
What about group bookings or complimentary tickets?
- Group bookings will transfer to rearranged fixtures where possible
- Complimentary tickets hold no cash value and are non-refundable
- Paid tickets remain subject to the Club’s refund policy
Where can I find the full policy?
Full details are available in the Club’s Ticket Refund & Cancellation Policy.
8. CONTACT INFORMATION
How do I contact the Ticket Office?
Email: fixtures@ctwomenfc.com
What are the Ticket Office hours?
The Ticket Office operates digitally.
Staff are typically available between 9am–5pm.
Queries outside these hours will be responded to as soon as possible.
First time visiting?
Cheltenham Town Women matches are welcoming, family-friendly events.
Our staff and volunteers are always on hand to help – whether it’s your first match or your fiftieth.
